These Terms & Conditions (“Terms”) are a contract between you and Prime Farmers (“Prime Farmers”, “we”). By using our website, mobile application or placing an order, you agree to these Terms, the Privacy Policy, Refund & Cancellation Policy and Shipping & Delivery Policy.
1. Who we are
Prime Farmers sells groceries, dairy, fruits, vegetables and related household products in India. Business address: Prime Farmers, Sector 45, Gurugram, Gurugram, Haryana 122003, India. Email: support@primefarmers.in. Phone: +91 12345 67890.
2. Eligibility
You must be at least 18 years old and capable of entering a contract under Indian law. You confirm that information you provide (name, mobile, address) is accurate.
3. Accounts
You are responsible for OTPs, passwords and activity on your account. Inform us at once if you suspect unauthorised use. We may suspend accounts used for fraud, abuse or chargeback misuse.
4. Products and prices
Product names, weights and selling prices are shown in Indian Rupees on the Products page and in the app. Prices include applicable taxes unless checkout states otherwise. Offers, stock and MRP can change. The amount displayed at the time you confirm payment is the amount payable, plus delivery fee if applicable.
Images are illustrative. Natural farm produce may vary in size, colour and weight within a reasonable range. Dairy is perishable and must be refrigerated on receipt.
5. Orders
An order is an offer to buy. We accept it when we confirm the order and allot a delivery slot. We may cancel if an item is unavailable, the address is unserviceable, payment fails, or we reasonably suspect fraud. If we cancel after payment, we refund as per the refund policy.
6. Payments
- Accepted methods: UPI, credit/debit cards (Visa, Mastercard, RuPay and other cards supported by our aggregator), net banking, wallets, and cash on delivery where offered.
- Online payments are processed by authorised payment aggregators. You authorise the aggregator to debit the selected method for the order total.
- A payment is successful only when we receive confirmation from the aggregator. Do not share OTP, CVV or UPI PIN with anyone claiming to be Prime Farmers.
- Failed, pending or delayed bank authorisations are governed by your bank/UPI app. Contact them if money is debited but the order is not confirmed; we will help with the transaction id.
- COD, where available, must be paid to the delivery partner in cash or as instructed at the door.
7. Delivery
Delivery is available in serviceable pincodes, currently including Gurugram and other cities listed in the app. Delivery fee is ₹20 and is waived when the item total is ₹299 or more. Risk in the goods passes to you on delivery to the address you provided. See the Shipping & Delivery Policy.
8. Cancellations, returns and refunds
Governed by the Refund & Cancellation Policy. Perishable items (milk, curd, paneer, fresh produce) can be returned only if they are damaged, spoiled, leaked, missing or wrongly delivered, and you report this within the stated window.
9. Prohibited use
You may not misuse the platform, attempt to break security, resell products as a wholesale channel without our written consent, or make false payment disputes.
10. Intellectual property
Prime Farmers name, logo, app design and website content belong to us. You may not copy them for commercial use without permission.
11. Limitation of liability
To the extent permitted by law, our liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, or for delays caused by weather, traffic, strikes, gateway downtime or events beyond our reasonable control.
12. Governing law
These Terms are governed by the laws of India. Courts at Gurugram, Haryana shall have exclusive jurisdiction, subject to any rights you have under consumer protection law.
13. Contact
Prime Farmers
Prime Farmers, Sector 45, Gurugram, Gurugram, Haryana 122003, India
support@primefarmers.in · +91 12345 67890